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This usually happens if the Request Code was miscopied. Remember that Request Codes are case-sensitive and hardware-specific. If you change any hardware components (like a hard drive) after generating the code, you will need to generate a new one. Server Connection Errors on the Portal Computers in high-security studios that are never connected
You will need a smartphone or another computer with internet access to retrieve the final code from Adobe’s activation portal. Step-by-Step: Generating Your Exclusive Response Code Phase 1: Generate the Request Code Computers in high-security studios that are never connected
Mastering Adobe Illustrator CS6: The Definitive Guide to Offline Activation Computers in high-security studios that are never connected