Ncsw10301 Unable To [work] Download The Image From Cisco.com Invalid Metadata Trans-id ✦ Trusted

Remove the existing account and re-add it using your Cisco Smart Account credentials. 3. Update the Trustpool

The error is a common issue encountered in Cisco Catalyst Center (formerly DNA Center) during Software Image Management (SWIM) operations. This error typically indicates a failure in downloading the associated ISSU Compatibility Matrix (comp_matrix.xml) even if the base image file downloads successfully . Root Causes of NCSW10301

Sometimes the token between your appliance and Cisco's servers becomes "invalid": Go to . Remove the existing account and re-add it using

In Catalyst Center, navigate to Design > Image Repository and use the Import function to upload the file from your local machine.

Expired certificates in the Catalyst Center Trustpool can break the secure communication required to fetch metadata from software.cisco.com. This error typically indicates a failure in downloading

Once imported, check System > Settings > Integrity Verification to ensure the image is verified against Known Good Values (KGV) . 2. Refresh Cisco.com Credentials

Cisco released Field Notice FN74033 , stating that older versions of DNA Center will fail to download metadata after , due to certificate changes. If you are on an older release, an upgrade to a fixed version (e.g., 2.3.5.x or later) is required. Comparison of Solution Paths Effectiveness When to Use Manual Import Urgent upgrades or persistent API errors. Credential Refresh Authentication or account permission issues. Trustpool Update Certificate or SSL handshake failures. Software Upgrade For long-term fixes of known bugs (e.g., CSCwd15921). Expired certificates in the Catalyst Center Trustpool can

Ensure the appliance can actually reach the metadata endpoints:

If the appliance is behind a proxy and the SWIM engine is not correctly utilizing the proxy settings, metadata requests will fail. Step-by-Step Troubleshooting and Fixes 1. Manual Image Import (The Guaranteed Workaround)

Several bugs have been tracked for this behavior, including CSCwd15921 , which affects releases 2.2.3.x through 2.3.4.x.