Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed ((exclusive)) May 2026

request certificate fetch request device-telemetry collect-now Use code with caution. Refresh the WebUI to check for a "Success" status.

In rare cases, a failed previous fetch or a software bug can leave "stale" certificate fragments in the firewall's internal storage, blocking new generation attempts.

If the error persists, try clearing the local telemetry cache and forcing a refresh: Run the following commands in the CLI: