Log back into the RTDS User Portal and click on the "Get Security Key" option. Upload your .req file there.
Is the issue occurring during the , the local software installation , or while trying to connect to the simulation hardware ? RTDS Technologieshttps://www.rtds.com New Software Available: RSCAD FX 2.0 - RTDS Technologies rscad download fix
The full software installation package is quite large. If the browser download fails halfway through, use a dedicated download manager or switch to a stable, high-speed wired connection. Log back into the RTDS User Portal and
RTDS racks must send spontaneous asynchronous commands back to your workstation. Operating behind a Network Address Translation (NAT) firewall will frequently block these incoming return packets, causing random timeout disconnects. the local software installation