Which or software version are you currently working with?
Use 7-Zip or WinRAR. The default Windows "Extract All" feature sometimes fails with specific encryption layers used in industrial software.
Soyal, a leading provider of enterprise access control solutions, encrypts many of its downloadable assets for several reasons:
Understanding how to access these files—and why they are protected—is crucial for maintaining your security system. Why are Soyal Zip Files Password Protected?
If you are trying to on a Soyal controller rather than unzipping a file, let me know. I can help you with:
Soyal operates through a network of local partners. Contact the vendor who sold you the hardware; they are required to provide the passwords to verified customers.
Check if your Caps Lock is on. Try "soyal" in all caps ("SOYAL").